Amazon

Top suggestions

  1. stop riddling their website with third-party advertising — 3 people
    ...
  2. apply Prime shipping to more items — 3 people
    ...
  3. provide direkt links between language/country versions for each item — 3 people
  4. make it easier to update your credit card — 2 people
    ...
  5. unify their international sites — 1 person
  6. allow gift certificates to be used for MP3 downloads — 1 person
  7. make it easier to login and logout — 1 person
  8. display citation string for copy & paste — 1 person
  9. improve the subscribe and save inventory process — 1 person
  10. let me export my purchase data in xml or cvs — 1 person

Recent Entries

Amazon should unify their international sites

Amazon.com has different settings a profiles and wishlists from Amazon.ca and Amazon.co.uk and all their other international sites. It should be the same login, the same wishlist, and just different prices (local currency) and shipping details and whatnot depending on the local site that I log into.



Amazon should apply Prime shipping to more items

I dropped my Prime membership for this very reason.



Amazon should display citation string for copy & paste

In order to make it easier to write references

Edit: or rather, provide a coherent permalink



Amazon should stop riddling their website with third-party advertising

Unfortunately, past precedent for the Web in general predicts that any Web site that begins to add third-party advertising never decreases or eliminates it. If anything, it only gets worse.



Amazon should improve the subscribe and save inventory process

Have you heard of Amazon’s Subscribe & Save program? It ought to be a great way to get goods you use on a regular basis automatically shipped to you. I use it for vitamins and baby diapers, and if they improve their organic selection, I’d add on cereals and granola bars. For subscribing, Amazon adds on a 15% discount to the price of the goods.

I’ve only been using the service briefly and my impressions were good, but I just ran into a silly snafu. I got a notice that my subscription to Huggies Supreme Gentle Care Diapers Step 2 Super Mega (Pack of 80) was about to ship. Great! A week later I got a notice that “Though we are restocking the item, we wanted to inform you that your shipment will be delayed. We are very sorry for any inconvenience this may cause.” OK, bummer, but I think my diaper supply will hold out. At this point I was thinking, since I put in this order 2 months ago, didn’t I give Amazon enough notice that at least one customer wanted a pack of those diapers? It seems to defeat the purpose if the Subscribe & Save plan is taking orders for the future, but ignoring those orders in their inventory planning.

Another week after the delay, I got a message that said: “Though we are restocking the item, we have had to cancel a scheduled shipment of your subscription item. We are very sorry for any inconvenience this may cause.” So now I’m out of luck. The service totally failed me. I had to go to a competitor (diapers.com) and order the diapers I needed.

Amazon’s Subscribe & Save service has great promise, but someone needs to think through how to use the order information to get the inventory in place. Otherwise, Amazon delivers disappointment and sends customers off to competitors looking for satisfaction.




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Amazon.com

Seattle-based internet retailer.

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Last edited by

Daniel Spils

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Amazon should apply Prime shipping to more items
Amazon should allow gift certificates to be used for MP3 downloads
Amazon should unify their international sites

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